How to Fix “Apple Music Not Working”

8 Fixes: Apple Music Not Working on iPhone, iPad & Mac

Many users have reported encountering problems with the app, such as songs skipping or buffering, playlists disappearing, and even the entire app crashing. Continue reading to know some of the most common reasons Apple Music may malfunction and provide practical solutions to get your tunes playing smoothly again.

Apple Music is a great way to listen to your favorite songs and discover new music. However, we've all had that frustrating experience of Apple Music not working when we need it the most. Maybe your songs won't play, or your albums won't load – whatever the issue may be, it can damper your listening experience. There are solutions to these problems and return to enjoying your tunes quickly. Read on as we guide you through some easy steps to fix “Apple Music Not Working.”

Reasons Why Apple Music is Not Working?

There are several reasons why Apple Music may not be working correctly.

  • An unstable or weak internet connection. If your Wi-Fi signal is poor or you're experiencing network issues, it can impact how your music streams.
  • Another reason could be that the Apple Music app has bugs and glitches that must be fixed. A recent software update may have caused issues with the app's functionality.
  • Server maintenance downtime, which would require users’ patience until their technical team resolves it.

How To Fix The “Apple Music Not Working” Issue?

If you're an Apple Music user, there's nothing more frustrating than the app not working correctly. But there are several things you can do to troubleshoot and fix the issue.

1. Check Your Internet Connection

Check Your Internet Connection

If your device has a weak or unstable internet connection, it can cause interruptions and buffering issues while streaming music on the app.

Ensure you're connected to Wi-Fi or cellular data to check your internet connection. You can also try turning off Wi-Fi and using cellular data or vice versa to see any performance improvement.

In addition, you may want to consider upgrading your internet plan if it's too slow for streaming music. A faster internet speed will help ensure a smooth listening experience without interruptions or pauses in playback.

2. Check if Apple Music is down

Check if Apple Music is down

One reason why you may be experiencing issues with Apple Music is that the service could be down. Before trying other troubleshooting steps, checking if this is the case is essential.

To do so, simply head over to the Apple System Status page. The page provides real-time updates on the status of all Apple services, including Apple Music. If there are any ongoing issues or outages with Apple Music, they will be displayed in red color, while green means it’s good.

If the service appears to be down or experiencing issues according to the system status page, there isn't much you can do except wait for Apple to fix it. In such cases, patience is vital as these issues usually get resolved quickly by Apple engineers.

3. Restart the Music app or device.

One of the most common solutions to fix Apple Music when it's not working is to restart the Music app. The simple solution can resolve many issues you may encounter while using Apple Music.

To restart the Music app, swipe up from the bottom of your screen and close out of the app. Please wait a few seconds before reopening it again. It will give your device time to refresh and reset any cached data or settings that might be causing issues with Apple Music.

If restarting the app doesn't work, try restarting your device instead. It can help clear any temporary glitches or bugs impacting Apple Music's performance.

4. Update the Apple Music App

Updating the Apple Music app is one of the most basic troubleshooting steps when experiencing issues. It's an easy process that can be done within seconds.

Step 1: Open the App Store on your iPhone or iPad and tap on your profile picture at the top right corner. It will lead you to a page showing all your apps with available updates.

Update the Apple Music App

Step 2: Scroll down until you see “Apple Music” and check if there's an update available for it. If yes, click on “Update” next to its name.

Step 3: Once updated, restart your device and relaunch the Apple Music app to see if it worked.

Regularly updating ensures that any bugs in previous versions are resolved and provides additional features that give more functionality to users' music experience.

5. Remove the Album/Song and Re-Add It

If you're having trouble playing a specific song or album on Apple Music, removing it from your library and re-adding may help fix the issue. Here's how to do it:

Step 1: Open your device's Music app and go to your Library.

Step 2: Find the album or song giving you trouble and swipe left on its title.

Step 3: A “Remove” button should appear – tap this to delete it from your library.


Step 4: After deleting the item, search for it again in Apple Music using either the search bar at the top of the screen or browsing through different categories like “New Releases” or “Top Charts.”

Step 5: Once you have found what you were looking for, simply click/tap on “+Add” next to each track or album.

The item will be added to your library as new additions. The process can sometimes help resolve issues with playback if there was an error in downloading/streaming data previously.

6. Sign Out and Sign In Again

If you've tried updating the app and removing/re-adding songs to no avail, signing out of your Apple Music account might be the solution. Sometimes, simply logging out and logging back in will fix any issues you're experiencing.

To do this,

Step 1: Open the Apple Music app on your device and tap on your profile picture at the screen's top left corner.

Step 2: Scroll down until you see “Sign Out,” and tap it. You'll then be prompted to enter your Apple ID password.

Step 3: After successfully signing out, wait a few seconds before signing back in using your login credentials.

The process should refresh your account information and potentially solve any issues with playback or syncing.

7. Check Your Subscription status

Before trying other troubleshooting steps, ensure your subscription is active and up-to-date. To check your subscription status on an iPhone or iPad, go to Settings > your account name > Subscriptions. Here you'll see a list of all the subscriptions associated with your Apple ID. Check if your Apple Music membership is listed here and if it's active.

Check Your Subscription status

Once you've confirmed that your subscription is active and up-to-date, try closing out of the app completely by swiping it away from the multitasking view or force quitting it from settings. Reopen the app again to check if everything works fine now.

8. Contact Apple Support

Contact Apple Support

If none of the previous solutions worked for you and your Apple Music is still not working, it's time to contact Apple Support. They have a dedicated team ready to help you with any issues related to your Apple devices and services.

To contact them, go to the official Apple website and click “Support” at the top of the page. From there, choose a topic that best describes your issue.

You will then be presented with different options to contact support, such as phone, chat, or email. Choose whichever option suits you best and provide them with all the necessary information about your problem.


If you struggle with the “Apple Music Not Working” issue, don't worry. Several solutions are available. Updating the app, removing and re-adding songs/albums, signing out and in, or checking your subscription status are all great ways to fix this problem. Additionally, contacting Apple Support should be your last resort if none of these solutions work.


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